Shipping Policy

Thank you for shopping with Chefs kiss. We are committed to getting your order to you safely, efficiently, and as quickly as possible.

This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Destinations

Chefs kiss currently ships orders within South Africa only.

At this time, we do not offer international shipping.

2. Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after payment has been successfully received.

Orders placed on weekends or South African public holidays will begin processing on the next business day.

Please note that processing times may occasionally be affected by high order volumes, promotional periods, public holidays, or circumstances beyond our reasonable control.

3. Delivery Times

Once your order has been dispatched, delivery generally takes approximately 3–5 business days.

Delivery times may vary depending on your location and the courier network servicing your area. Certain regional or remote destinations may require additional delivery time.

Please note that delivery estimates are provided as a general guide and are not guaranteed delivery dates.

4. Shipping Costs

Shipping costs are calculated at checkout based on the applicable delivery details and shipping options available for your order.

The final shipping cost will be displayed before you complete your purchase.

5. Free Shipping

Chefs kiss offers FREE SHIPPING on orders over R1,200.

The qualifying order value is calculated according to the applicable order subtotal at checkout. Any conditions or exclusions relating to free shipping will be displayed at checkout where applicable.

6. Courier Services

Orders may be delivered using our selected courier and shipping partners, including:

• The Courier Guy

• Bob Go

The courier service used for your order may vary depending on the delivery destination, parcel requirements, and available shipping options.

7. Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

Please allow some time for tracking information to become active after your parcel has been handed over to the courier.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Chefskiss cannot be held responsible for delays, additional charges, or failed deliveries resulting from incorrect, incomplete, or outdated delivery information supplied by the customer.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that address changes can be made after an order has been dispatched.

9. Delayed Deliveries

While we work with our courier partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including severe weather, public holidays, high shipping volumes, service disruptions, incorrect address information, or other unforeseen circumstances.

If your order has exceeded the estimated delivery period, please contact us so that we can assist you in checking the status of your shipment.

10. Damaged or Missing Items

We take care when preparing and packaging your order.

If your order arrives damaged, items are missing, or you believe there is another issue with your delivery, please contact us as soon as possible after receiving your order.

Where applicable, please provide photographs of the damaged packaging and/or products, together with your order number, so that we can investigate the matter and assist you.

11. Undeliverable or Returned Parcels

If a parcel is returned to Chefs kiss because the delivery address was incorrect, incomplete, the recipient was unavailable, or the parcel could not be delivered for another reason attributable to the customer, additional shipping charges may apply if the order needs to be resent.

We will contact you where possible to arrange the next steps.

12. Changes to This Shipping Policy

Chefs kiss reserves the right to update or amend this Shipping Policy from time to time.

Any changes will be published on this page.

13. Contact Us

If you have any questions regarding your order or our shipping policy, please contact the Chefskiss customer support team through the contact details provided on our website.

We are happy to assist you with any shipping or delivery questions.

Thank you for choosing Chefs kiss — The Art of Exceptional Flavour.